Disclaimer

Every effort has been made to insure the accuracy of product data and cross reference information. Design changes may result in different operating characteristics or dimensional changes from one manufacturer to another. Therefore, Packard cannot accept responsibility for the ultimate selection. For additional information, please contact Packard

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Frequently Asked Questions

General FAQ
FAQ for Distributor

General FAQ

Q: Does Packard sell to contractors or home owners?
A: No, Packard is a master distributor, supplying directly to the wholesaler. We are unable to sell directly to contractors or home owners. To find a distributor in your area please visit our Distributor Locator.

Q: What is the warranty on your products?
A: Packard stands behind our products. Please download our warranty policy.

Q: Can I use a 60HZ motor to replace a 50HZ motor?
A: No

Q: I’m having a problem with your website. Who do I contact?
A: helpdesk@packardonline.com

Q: Do you buy surplus inventory?
A: We are not accepting surplus inventory at this time.

FAQ for Distributors

Q: How do I set up an account with Packard?
A: Please give us a call at 800.334.1769 and we will would be happy to assist you with setting up an account. We will send you a simple credit application to complete and we will take care of the rest.

Q: Does Packard accept credit cards?
A: At this time, distributors must have a pre-approved account set up with Packard in order to make purchases.

Q: Does Packard sell internationally?
A: Packard sells to distributors in the US, Canada and Mexico. Please see our Distributor Locator to locate distributors for these and other International Locations.

Q: How can I make purchases from Packard?
A: Packard offers several choices for you to do business with us. We are here to make it easy for you! If you are a distributor with an established account you may place an order by:
  • - speaking to a customer service assistant at: 800.334.1769, Monday- Friday 8am- 5pm EST.
  • - fax: 770 - 427 - 5140
  • - sending us an email at: customerservice@packardonline.com
  • - logging in online day or night or by creating a personal account on our website

Q: From where does my order ship?
A: Packard maintains two warehouses from where we send shipments, one in Georgia and one in Indiana.